Refund and Returns Policy

Smart Tronic Corp – Brooklyn Laser Engraving
Last updated: [June 12, 2025]

At Smart Tronic Corp, we take pride in providing high-quality, customized laser engraving services. Each item is made with precision, care, and tailored to your specifications. Because of the personalized nature of our products, we have a specific policy regarding returns and refunds.

1. Custom Products – No Returns or Refunds

All of our engraved products are custom-made based on your specific order details. As such, we do not accept returns or offer refunds for personalized items unless they arrive damaged or with an error that was caused by us.

2. Damaged or Defective Items

If your order arrives damaged or contains an error made by Smart Tronic Corp, please contact us within 7 days of receiving your order. To process your request, we require:

• A clear photo of the item showing the damage or mistake

• A description of the issue

• Your order number and contact information

Once we review the case, we will either issue a replacement or a refund, depending on the situation.

3. Order Cancellations

Since our engraving process often begins shortly after the order is placed, cancellations must be requested within 12 hours of placing the order. After this period, we may not be able to cancel or change the order.

4. Shipping Issues

Smart Tronic Corp is not responsible for shipping delays caused by third-party carriers, weather, or incorrect shipping information provided by the customer. However, we will work with you to resolve any issues whenever possible.

5. Contact Us

If you have questions or concerns about your order or our policy, please contact our support team:

📧 Email: stc@smarttroniccorp.com
📞 Phone: +1 718-889-7526
🏢 Address: 2366 84th Street Apt 4, Brooklyn, NY 11214